Counsellors UK: Terms and Conditions

Counsellors UK kindly request that you embrace and comply with these terms and conditions at all times as these are the terms on which we supply these services.

Please read these terms carefully before you submit any registration with us. These terms tell you who we are, how we will provide services to you, how you or we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

1.   About these Terms and Conditions

By submitting a Registration Form to Counsellors UK, you are signifying your agreement to and acceptance of our Terms and Conditions. All references to the Terms and Conditions refer to these Terms and Conditions as amended and updated from time to time.

You can contact us by telephoning or emailing or by writing to

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us in your registration form/contact form.

2. About Counsellors UK

Counsellors UK postal address is Winterbourne high street, Pevensey, East Sussex BN24 5LE
United Kingdom, or by email to I am registered with the Information Commissioner’s Office (ICO) for data protection (reference number: ZB296748).

3. Definitions

“Agreement” means these Terms and Conditions and the Registration Forms.

Counsellors UK” means the entity with which you have entered into this Agreement.

“Registration Form” means the form relating to the registration as a client and user of this website which incorporates these Terms and Conditions.

"Therapist registration form" means the form relating to the registration as a therapist and user of this website which incorporates these Terms and Conditions.

“Fee” means the amount payable for the releasing of the 'clients' contact details online as detailed in the registration form.

"Release of client details Fee" means the fee which is payable for release of details to clients.

4.   Payment

Courses, event or workshop – in person or online must be booked using the Booking Form and the Fee must be paid in advance of the event unless otherwise agreed and can be proven by document, online or written.

Payment of the 'Release of client details Fee' is required at time of request for the release of details to Counsellors UK. If payment is not received the release of details will not be possible.

The Fee is non-refundable under any circumstances except with the prior written agreement of Counsellors UK. It is the responsibility for the 'client' to reply to the email, we accept no liability for their client to continue communication or not.

Please communicate with us directly if there has been a miscommunication or issues.

5. Changes to therapists details, availability and cancellation

Any changes or alterations to the therapists profile, professional information including working methods, or contact details and fees charged are the sole responsibility of the therapist and not of Counsellors UK.

Counsellors UK reserves the right to withdraw the profile of any therapist from the site without notice and without any liability arising from such a change except in accordance with these Terms.

7. Code of Conduct

We ask that you comply with the code of conduct below:

  • We request there be no exchange of telephone numbers, emails or other online communication methods within the messaging system in the website, any attempts will be blocked and a therapist will be notified by Counsellors UK and requested to refrain from the above. If the therapist or client continues then we reserve the right remove their profile from the site for breaking the code of conduct agreed.
  • The following will not be tolerated: language which constitutes to verbal abuse, we reserve the right to remove the therapists or clients profile from the site for breaking the code of conduct agreed.

8. Responsibilities

The therapist must be aware that

  • the information set out in the therapists registration form is accurate in all respects and will update Counsellors UK of any change in such information immediatelyA client must be aware that
  • in sharing personal information on the website messaging system they are choosing and giving consent to release that information privately with a therapist.
  • the information can be accessed by the Counsellors UK directly if required for monitoring or other legal safeguarding reasons, but will not be visible publicly.

9. Limitation of Liability

Counsellors UK shall not be responsible for any loss that anyone suffers as a result, except for those losses which it could reasonably foresee would result from the failure to comply with these Terms and Conditions.

Counsellors UK shall not be responsible to the participant for losses that result from its failure to comply with these Terms and Conditions including, but not limited to, losses that fall into the following categories:

  • loss of income or revenue;
  • loss of business;
  • loss of anticipated savings; or
  • loss of data.

This clause shall not prevent claims for foreseeable loss of, or damage to, the participants physical property.

This clause does not exclude or limit in any way Counsellors UK liability for:

  • death or personal injury caused by our negligence; or
  • fraud or fraudulent misrepresentation; or
  • any breach of obligations under the Consumer Rights Act 2015
  • any other matter for which it would be illegal or unlawful for Counsellors UK to exclude or attempt to exclude its liability.

The participant agrees that any claim against Counsellors UK or any teacher, practitioner, employee or agent of Counsellors UK must be brought within 60 days of the event that gave rise to such claim. The participant agrees any claim made thereafter should be discussed.

The participant acknowledges, warrants and undertakes that the maximum aggregate liability of Counsellors UK to the participant under these Terms and Conditions shall not exceed the Fee paid.

All warranties and conditions whether implied by statute or otherwise are so far as is permitted excluded from these Terms and Conditions.

10. Data Protection

Ms. W J Quelch acts a Data Controller in relation to services supplied under these Terms and Conditions and is the person responsible for data protection

Counsellors UK will adhere to all applicable data protection laws and always stores data sent to us in a secure manner as outlined in our Privacy Policy.

Counsellors UK shall ensure that data processing only takes place in accordance with the terms of this Terms and Conditions and any Data Processing Agreements in place from time to time. Counsellors UK only processes personal data where it has a lawful basis to do so.

Counsellors UK may store and process personal data via our servers located in the UK, or any other country that provides suitable and adequate security measures to protect the data. Data will be transferred in accordance with the relevant data protection laws.

We retain the right to respond to legal requests as necessary.

Please visit our Privacy policy for further information on how we handle, store and use your data.

11. Personal Data

Counsellors UK shall uphold all rights in relation to the use of a data subjects’ personal data. The rights of data subjects are contained within our Privacy Policy.

As permitted under data protection legislation, we will store a Client’s data for as long as necessary in order to provide our services to the Client. Information associated with your account will be kept until your account is deleted, unless the information is no longer needed for the purposes agreed or for other legitimate purposes. We have a legal obligation to store data for 6 years. You retain rights for erasure of your data please see our privacy policy for more details

Once our relationship with you as a user has terminated, we will retain personal information only to comply with legal requirements, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take any action permitted by law.

We do not pass participants/clients/customers information to any third parties except those who have contractually agreed to abide by our service Terms and Conditions. Your data will not be used or sold outside of the agreed Terms and Conditions.

Please visit privacy policy for further information on how we handle, store and use your data.

12. Fair Processing of Photographs

Counsellors UK will use photographs of you for the following purposes:

  • to be displayed on the website;

If you would like us to remove any specific photographs of you from the website, please contact Counsellors UK by emailing us at

13. Intellectual Property

Counsellors UK reserves the right to all intellectual property in relation to this website and the services provided. Use of the services does not give the user any ownership in the services, its content or any trademark or logo used on the website.

Any information or material provided to us is on the basis of a non-exclusive, irrevocable, perpetual and royalty freelicence to use such information and material in relation to the services we provide under our Terms and Conditions.

14. Changes to Terms and Conditions

These terms and conditions may be modified from time to time and you are advised to check this page to see that you are reading the most up-to-date Terms and Conditions.

By accepting our Terms and Conditions, you consent to our collection, storage, use and disclosure of your personal information as described in our Privacy Policy.

15. Force Majeure

Counsellors UK will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Agreement that is caused by events outside its reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of Counsellors UK.

16. Severance

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17. No waiver

The failure by either party to enforce any obligation under these Terms and Conditions at any time or for any period shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these Terms and Conditions.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings between the parties. It is agreed that no statement, promise or inducement whether written or oral alleged to have been made by either party and which is no contained herein shall be binding or form part of these Terms and Conditions.

19. Rights of Third Parties

No term of the Terms and Conditions will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

20. Governing law and Jurisdiction

This Agreement shall be governed by English law and each party irrevocably submits to the exclusive jurisdiction of the English courts.